Crease Piece will gladly accept returns on unopened / unused orders placed within 30 days. We only accept returns for items purchased through www.thecreasepiece.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return:
Pack up the items in a shipping box or mailer (it’s best to use the one the item(s) were mailed to you in).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email address
- Telephone number
- Crease Piece order confirmation number
- A note about why you’re returning the item(s)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 of days.
For additional help, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to:
34 E Main Street
Smithtown, NY 11787
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Please contact help@thecreasepiece with any questions!